Payment

Because of the custom nature of your order, payment in 50% Advance is required before an order can be scheduled for production or delivery. Rest 50% will be paid at the time of completion and before the dispatch of consignment. The date payment is received determines the date scheduling and lead times will begin.

Lead Times

Lead times will vary from project to project. We schedule priorities as payment for the project is received. If you have specific requirements, it is best to discuss this with us as soon as possible. In addition to the payment, we require a fully approved order and detailed delivery information.

Shipping & Transportation Information

For customers In India :-

All The product which you purchase will be delivered any where in India. Time required for the delivery in India would be 8-10 working days after dispatching it from our warehouse. We use Gati, Relogistic, BlueDart, DTDC, fedex, aramex and other renowned Courier Company for the delivery of the products.

Delays: We will not be liable for any delay of purchased goods due to courier / cargo company, flood, fire, wars, or any cause that is beyond our control.

For Our International customers :-

We can Ship & deliver your products through following modes..

By UPS, DHL, FEDEX, TNT Courier for air ship.

By Sea Freight (delivery to your Nearest Custom warehouse)

We can also deliver the products to your friend or relatives staying in India who might be coming to your place.

For shipping by sea (delivery to your Nearest Custom warehouse) Kindly provide us following details.

Your Name :

Shipping Address:

Area Zip Code :

Your contact number :

Your email Id :

Your preferred port of delivery :

Note : After receiving above all details,we will get the quote from the shipping company and would reply you in 3 / 4 working days.

For shipping by Air courier, Air cargo is charged by weight so Kindly give us 2-3 days to get the current air freight quotation for the products.

Cubic Meter (CBM) or volumetric weight information will be calculated & provided after the ordered product is packed .

Shipping charges is US$ 285 for first product[Maximum 300 Kgs/ 600 Lbs] and for each subsequent product[Maximum 300 Kgs/ 600 Lbs] in same order please add US$ 85. 

The lead time for delivery by Air Courier :-

8-12 working days.

Sea Shipment :-

45-60 days.

Shipping & Delays: We will not be liable for any delay of purchased goods due to courier / cargo company, flood, fire, wars, or any cause that is beyond our control. We use renowned Courier air & sea shipping Companies for the delivery of the products; but delays are always possible.

Shipping charges & Taxes or duties on it would be paid by customer where ever applicable. When we quote sea shipping; then we can only quote till your city customware house. because the charges which belongs to Indian inland transportation, custom clearance, documents, handling and ocean shipping can be calculated here and paid here in India. But the charges which originates in your country can not be calculated here and can not be paid from here. so all the import duties , vat / taxes, custom charges, clearances, customer's local handling and transportations must be paid by customer.

When you want To purchase multiple products then shipping charges are less; so it is a good idea to ship multiple products by a single container. To combine product you have to send us the detail of all the products by email which products you want and also through which mode you want to ship it.

Once we have received all the details we would provide you with complete information & quotation of the charges. We would email-update you each and every step from our side work in progress pictures & the details like Tracking Number etc so that you can track the status of your shipment.

Packing / Stuffing Information

• We pack products using following procedure.
• First the product is covered with brown paper / corrugated sheets. Corners of the product are covered with thick hard foam corners to avoid breaking of corners.
• Then it is packed in thick bubble wrap.
• Finally Name and address is written on.
• If any product is in parts we will instruct you how to re-assemble it

Export Packing:

Type of Export Packing used by pearl handicrafts: 
"Wooden Packed Carats" all items are packed & wrapped with Plastic sheets followed by 4 mm thermo foam sheets and fixed between 2.0 Cms thick thermo cols. After this packing the items are being packed in wooden Carats, then tied and banded with 18 mm wide steel strips thru machine. (Thereafter consignee and exporter's addresses are painted on the carats)

"Full Wooden Packed Boxes" all items are packed & wrapped with Plastic sheets followed by 4 mm thermo foam sheets and fixed between 2.0 Cms thick thermo cols. After this packing the items are being packed in wooden boxes, then tied and banded with 18 mm wide steel strips thru machine. (Thereafter consignee and exporter's addresses are painted on the boxes

Payment & Return Policy

Payment Policy

We accept following payment methods .

• Net Banking
• PAYPAL
• Bank transfer or cheque

For any other mode of payment if you want to pay then contact us by emailing on pearlhandicrafts@gmail.com.

The exchange rates applicable would be as defined by BANKS / PAYPAL [As the payment method you choose].

Return & Damage Policy:

We would only accept the return of the product if it is delivered in damage condition and Insurance company refused to clear claims. Please note that this is necessary that customer must claim to insurance company first. If insurance company refuse the claim then we are agree to replace the products. Please note that the shipping damages are beyond our control and the shipping risk is covered by Insurance company. so the first responsibility is of Insurance company.

On customize product, money return or refund would not be done.

The return product should be sent to us in the same original condition and packing when you received it.

The charge of delivering return product to us would be borne by customer.

Because the products are custom made We do not refund money back. Products will be replaced or compesate with other selected product.

Variation

Each wooden block/ply has different self designs and colour tone. Variation must be expected in self design over wood, stain/ shade/ polish as stain or polish vary the final finish according to natural conditions like weather, density of wood, temperature. . All sizes and thickness are an approximate, the cushions colour , polish/stain, Cushion style, shade may be different as those shown in the website / brochure or from samples received.

Since all the items stuffs are totally handmade so some variation should be acceptable.